To quickly prepare the “Missing Time Requests” in LTSSMaryland, RSAkit helps you control caregivers’ missing time in several ways. Using the online interface for communication with caregivers is one of them. If the agency uses it, all staff lose less time, and the likelihood of errors drops.
On the other hand, in this case, basic Internet surfing skills are required for caregivers.
The following workflow applies.
A caregiver must occasionally visit the RSAkit caregiver’s portal and check the data about visits. If clock-in or clock-out is missing, the caregiver specifies the correct time online in the RSAkit caregiver’s portal. This is detailed in “How to send online the actual time if clock-in/ clock-out was missed.”
Next, an office assistant checks daily if there is commentary from caregivers.
To do this, go to the “Services by clients” page and use the “Missed clock in/out” filter.
Then select the first client from the search box list at the top of the page and check the filtered clients one by one. You will see the only shifts with missed clock-in or clock-out, marked by the “red chronometer” icons (1).
For a shift commented on by the caregiver, the entered actual time is displayed in red (2) next to the red chronometer icon.
By clicking on the icon, you open the caregiver comment (3), including the reason.
If the caregiver selected the reason “Attempted clock in/out,” additional information (4) will be available.
Depending on the agency’s business processes, office personnel could set the “Checked” mark (5), for example, after creating the “Missing Time Request” in LTSSMaryland. It will help office assistants avoid accidental repetitions of the requests.
Then click “CLOSE” (6).
The checked time shows up in blue (7).
Later, after uploading the ISAS file with revised data, the chronometer icon will switch to black (8).
In the next short video tutorial, you can see how it looks for both sides – the office and the caregiver.