When you obtain access to the employees’ portal, RSAkit sends you an email with an invitation. The email includes a web link to the portal and your password. Your email address is your login.
Now you can look at your clock-in/clock-out, working time, and approved hours online. Notice! This data is not shown in real-time. It can be several hours behind.
Go app.rsakit.com/login, type your email as the login, type your password, and click the ‘LOG IN’ button.
Using a PC or tablet, you will see the next screen:
On this screen, you see your agency name (1), your name (2), the selected week (3), and the data (4) – (11).
To change the data week, click on the arrows (12). As an alternative, you can use the calendar on the left. To select a week, click on the calendar line (14). To change a month, use the arrows (13).
Using a smartphone, you will see a screen like this:
This screen includes the same data as the PC screen above. To open the calendar on your mobile device, click on the ‘hamburger’ button (15).
So, what can you see in your data table?
Data is shown by days (5) of the selected week:
For each day, you see your services with a clock-in/clock-out time (6). In the next column are the hours you actually worked (7). These hours are shown as decimals. For example, 4.5 hours equal 4 hours and 30 minutes. Above the column is a summary of your worked hours per week (10).
On the left, you can see hours (9) approved for this client (Plan of Services) per week. In most cases, this is the maximum number of hours your employer will pay you for a client.
Finally, the last column (8) shows the state-approved hours and their sum (11).
The state rounds the hours to a quarter of an hour. So, if you worked for 5.14 hours, then 5.25 hours will be approved. If you worked for 5.10 hours, then you will be approved for 5 hours.
Another point to keep in mind is that you cannot be approved for more than 12 hours a day. The duration of the shift will be automatically reduced to 12 hours. As already mentioned, if you accumulate the number of hours per week equal to the POS, then the subsequent hours will not be approved. Please note that if others work for the client, the approved hours for all caregivers in total cannot exceed the POS.
In the next example, the caregiver worked more than 29 hours a week, but the POS was 28 hours. Therefore, only 3 hours were approved for the last shift:
In such cases, you may see a red comment icon next to the date. When you click on it, you open a comment:
The comment explains why the working hours were cut. The explanation uses ‘units’ instead of ‘hours.’ A unit is equal to 15 minutes. In the example in the screenshot, 12 units are equal to 3 hours.
There is another special situation. If any other caregivers worked for the same client on the same day you did, the approved hours would be displayed for only one of you. The other will see ‘zero’ approved hours.
But don’t worry; your employer will pay you anyway.
All the previously explained situations don’t require any actions from you.
However, there is a situation in which you should contact your office as soon as possible. If you see a red crossed chronometer icon in your data table, you have missed clock-in or clock-out, or there was an error in the checking system.
In this case, call your office so that your employer can assist you.
If your agency allows for online communication about the missing time, you can send the information directly from your account on the caregiver’s portal. How to do it, see How to report actual-time online if clock-in/ clock-out was missed.